IFA Administrator

Search Consultancy
11 Jan 2018
16 Feb 2018
Contract Type
Full Time

IFA Adviser Support Administrator, East Malling, £25k+ benefits

Job Description:

* Adherence to Management Systems & Controls
* Effective Communication & Support
* Adviser Support
* Client Support
* Annual Reviews
* Client Left Agency, Deceased Client Procedure, Change of Agency & LOA procedures
* New Business/ Surrender / Fund Switch Procedures
* General Form Processing & Client Instructions
* Maintain Intelliflo

Adherence to Management Systems & Controls

Maintain an up to date knowledge of company policies and procedures
Ensure timely execution of client instructions, cheques, contract notes and policy documents (when applicable)
Work with colleagues to ensure adherence to company procedures and standards
Refer all client complaints and concerns promptly to your manager, the adviser and the compliance officer
Ensure shared working area is kept up to date and all client documents are saved on the X drive when finalised
Maintain records according to the company standard

Effective Communication & Support

Communicate with colleagues, clients and product providers in a professional manner, using appropriate business language and correct grammar
Attend regular operations meeting to discuss ongoing work and raise any queries
Assist other support staff when needed and when there is capacity to do so

Adviser Support

Personal support to the adviser
Monitor and manage the adviser's diary
Deal with all bespoke adviser queries and requests
Monitor the adviser's opportunities on a weekly basis
Open post daily and pass to other support staff
Prepare meeting packs
Assist with mail merge exercises

Client Support

Act as a point of contact for the client in the adviser's absence and deal with client queries
Book all client meetings including annual review meetings
Meet and greet all clients

Annual Reviews

Check all client related compliance and AML documents are certified and valid
Run the electronic AML check and save to the X drive
Prepare review packs, obtaining portfolio valuation report from Business Support and send in the post to the client when applicable

Change of Agency & LOA Procedures

Process change of agency & LOAs as per the adviser instruction form, via Intelliflo and using Intelliflo workflows
Add plans to Intelliflo following receipt of LOA confirmation from provider
Pass policy information to the adviser / paraplanner

Client Left Agency & Deceased Client Procedure

Process via Intelliflo and using Intelliflo workflows
Submit all forms and letters of instruction to product providers
Communicate with product providers to track status of procedures
Keep the adviser and client informed of progress of application through to completion

New Business/Surrender/Fund Switch Procedures

Carry out all pre submission checks for compliance and AML documents ensuring valid and certified where applicable
Submit to Business Processing Team all New Business Submission Sheets and Adviser Instruction Forms

General Form Processing & Client Instructions

Submit forms to product providers in relation to deed of assignment, change of address - non business processing forms
Process via Intelliflo and using Intelliflo tasks and workflows
Communicate with product providers to track status
Keep the adviser and client informed of submission through to completion

Maintain Intelliflo

Use common tasks, workflows and lifecycles within Intelliflo for all client and plan related activity
Add new Leads and Clients onto Intelliflo
Keep client details up to date
Input Fact Find Information into Intelliflo and keep updated
Update compliance document record within Intelliflo

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.