Virtual Learning Specialist

Recruiter
QA Apprenticeships
Location
Farringdon
Posted
11 Jan 2018
Closes
16 Feb 2018
Sector
Education
Contract Type
Permanent
Hours
Full Time

Coordinator – Virtual Learning

Are you fed up with your current role? Want to get more involved with customers? Great then this role is for you…

What is the role?

As part of our Virtual Learning Team, you will be responsible for supporting our wide-ranging client base, managing our ‘Attend from Anywhere’ and Virtual on-line courses.

Dealing with our delegates/learners via email, telephone and WebEx, you will help support customers who cannot physically attend our courses but can virtually.

In this role, you will not only need good people skills but the ability to help from technical perspective running connectivity tests to ensure our customers have the right setup to attend our live online training (don’t worry we will give you the tools and know-how).

As part of the job, you will need to be able to work shifts when required to help support clients which can be 7:30 to 4 pm or 10 am to 7 pm. So if finishing early or later to beat the mad commuter rush interests you, then please read on...

How will we support you?

It’s really important to make sure you have the support required to do this role, which is why you will have a dedicated experienced team member train you on a daily basis until you are comfortable as well as your manager – Natalie. Natalie has been with QA for 1.5 years so has a wealth of experience to help guide you.

You will be joining a team of three in an environment that is relaxed, sociable and has a good team mentality where tea is a staple and going out after work is a regular occurrence.

Financial package and benefits

We are offering a base salary up to £23,000 per annum (dependant on experience), Private Pension as well as 25 days holiday, 2 days paid Charity work each year for a charity of your choice (which we actively encourage), 3 days of additional training which does not need to be relevant to your role from our very own course selection (1,200 to be precise), subsidised gym membership and cycle to work scheme.

What do we do?

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquarters in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- QA Learning, QA Apprenticeships, QA Consulting and QA Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.

Must haves (We do need the following):

  • Previous experience in a customer service role – dealing with clients via email, telephone and face to face (if possible)
  • Experience using Microsoft Office – Word etc.
  • Great people skills (sounds cliché but building relationships is a key part of this role)

Nice to have

  • Previous experience using WebEx

If you’ve read the above, feel we are the company for you. Then apply to us today. Speak soon…