Support Engineer

Access Group
11 Jan 2018
16 Feb 2018
Contract Type
Full Time

This is a great opportunity for a motivated engineer with great technical skills to join a leading edge cloud company. You will receive extensive on-going training and an opportunity to work on a wide range of technologies. Based in our Brighton office you will be working as part of a small team of systems engineers delivering leading customer service to our client base.

Key Responsibilities

• Proactively handle customer support requests and resolutions via tickets and calls (ITIL awareness desirable)
• Daily support of our cloud platforms running VMware ESXi (public and private)
• Management & support of Windows and Linux infrastructure servers
• Support the backup and replication infrastructure
• Analysis of logs and audit trails
• Infrastructure and server patching
• Work to core hours of 09:00 to 17:30
• Be able to work outside core working hours when required
• Participate in the on-call in rota (if required)
• To work in accordance with the companies policies and procedures

Requirements & Qualifications

• VMware ESXi exposure, have or working towards VCP certification
• Experience with enterprise servers and associated hardware (blade server technologies advantageous)
• Experience of Virtual environment backup systems (Veeam desirable)
• SAN administration experience (e.g. NetApp / EqualLogic / Tintri)
• Understanding of network and firewall principles
• Load balancer awareness and/or experience
• Windows and/or Linux Server system administration skills
• Familiarity with monitoring and patching
• Strong written and oral communication skills
• Service provider experience