Contract Infrastructure Support Analyst - Poole

Spectrum IT Recruitment
11 Jan 2018
12 Feb 2018
Contract Type
Full Time

To provide Support services to the users of the information and communication systems throughout the business. This includes fault-finding and fixing issues with existing systems. To work closely with all other areas of the IT department as nee

Key Responsibilities;

  • Day-to-day operations, administration and support of information and communication systems
  • Ensuring operational availability of data by continual monitoring and health checks of all information and communication systems in order to identify and resolve any issues - liaising with and escalating to 3rd party support partners or IT development team as appropriate
  • To liaise closely with development team colleagues in regards to new information and communication systems to provide input into their development and testing and adopt their support when they go live
  • To ensure the operational integrity and availability of all data and system configurations held on the central systems and key pieces of supporting infrastructure. Ensuring that all data is securely backed up to agreed cycles and that backup media are handled and stored securely
  • To ensure all technical and operational documentation is correct and up to date, that it reflects current and best practice
  • To carry out capacity monitoring procedures in order to identify potential issues and take appropriate preventive action
  • To investigate, and resolve where possible, any incidents that are escalated to the team from other areas of IT, liaising with and escalating to 3rd party suppliers or IT Development team as appropriate
  • To identify new and participate in investigation and resolution of any problems with infrastructure, systems and processes
  • To action all standard changes required on systems located within the data centres
  • To action all day-to-day, standard patching cycles and procedures on all information and communication systems
  • To understand keep abreast of all technological developments within the organisation's infrastructure, in order to provide the team with technical expertise with all Microsoft and other server-based systems
  • To use LEAN Principles


  • Technical experience of Microsoft Active Directory, Microsoft Exchange and Microsoft Server
  • Knowledge of Storage Area Networks
  • Worked in a managed desktop environment
  • Technical understanding of LAN & WAN networking
  • Worked with SLA's

If suitable please apply or contact Natasha on or