Income Recovery Officer

Eden Brown Synergy
11 Jan 2018
12 Feb 2018
Contract Type
Full Time
My client is a Local Authority based in the South East of England looking to hire an Income Recovery Officer to join their thriving team for a temporary ongoing contract.

The role is to cover a vacancy until a permanent member of staff has been recruited for the post so this may be a lengthy assignment with an initial period of at least 4 months.

As the Income Recovery Officer you Will be carrying out a range of duties including the following:

- To collect and recover income due for the authority

- To pro-actively manage customer account cases in compliance with the organisation's policy and procedures whilst maintaining best practice in customer care.

- Liaise with the staff responsible for service delivery, and any other Agencies or Departments, which have involvement with the customer, ensuring that all aspects of a customer's circumstances are taken into consideration in the management of accounts, in order to provide an effective, efficient and equitable service.

- Attend and act as a representative of the authority at the County and Magistrates Court, leading on legal proceedings for the collection of debts outstanding to the Council.

- Act as the main point of contact between the service, the legal team and customer on all issues relating to income collection and recovery when pursuing customer debts.

- Provide detailed welfare and financial advice to customers, and signpost them to sources of professional advice wherever appropriate.

Working hours for this role is Monday to Friday, 08:30am until 17:00pm, 37.5 hours per week. The hourly rate is £15.15 per hour PAYE or £18.91 LTD. this is of course negotiable depending on experience.

There is a lot more to this exciting role so to find out more or apply if you have the right skills and experience, please send your CV to or contact Haleema on .

I look forward to receiving your application.

Your expert recruitment consultant is Haleema Farid, call today on or email

Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.