1st & 2nd Line IT Support

Recruiter
SF Group
Location
Bestwood Village
Posted
11 Jan 2018
Closes
12 Feb 2018
Contract Type
Permanent
Hours
Full Time

The Office Support Division at SF Group are currently recruiting for a 3 week Temporary 1st & 2nd Line IT Support for their client based on the out skirts of the City Centre.

Responsibilities:

  • You will be covering 1st & 2nd Line support. You must be able to hit the ground running dealing with support tickets working with the GlobalIT team
  • Being a first point of contact to deal with the initial diagnoses and prioritisation of all incidents and service requests and preform first line resolution when required
  • You will be required to give support in person, email or via remote support tools. Communicating with internal users when required and escalating to 3rd support where necessary
  • Preferably you must be ITIL trained or qualified
  • Have good knowledge of windows operating system, active directory account and file permission
  • Have experience with installations, maintenance for various desktop operations

If you feel like you have the relevant experience for this particular role please apply online or send an updated copy of your CV over to .