1st/2nd Line IT Support Technician

Index Recruitment Ltd
11 Jan 2018
16 Feb 2018
Contract Type
Full Time

Our client, based in Farnham, is looking to recruit an enthusiastic and ambitious IT Support Technician to join their IT Support team where you’ll need the skills to provide support solutions via telephone and remote support. Very occasionally there maybe onsite visits.

You will be providing a varied range of technical support to an external customer base predominately based around Microsoft technologies.

Role Responsibilities:
•Logging, prioritisation and escalation of IT support issues and requests.
•Develop and maintain good working relationships with clients to promote high level of customer service.
•Resolution of 1st and 2nd line support issues and requests via telephone, remote support or onsite visits.
•Assist other Technicians with support issues where required.
•Routine systems administration tasks.
•Administration of hardware inventories and software licenses.

Technical Requirements:
•Broad "IT Know-How" of Microsoft Windows operating systems including Windows XP/7/8 and Server/SBS 2008/2012/2016.
•Good understanding of DHCP & DNS.
•Administration of Active Directory and understanding of Group Policy.
•Knowledge and account administration of Microsoft Exchange Server 2007/2010/2013.
•Good knowledge of Office 365 administration.
•Understanding of TCP/IP Networking LAN.
•Keen interest in Information Technology, Computer hardware and software.
•Experience of building and troubleshooting PC/Server Hardware and Software issues.
•Experience of installing and configuring Routers, Firewall and Switches is preferable.
•Linux/Apple Mac OSX skills would be an advantage but not essential.

Personable Requirements:
•Strong team player.
•Logical thinking and troubleshooting skills.
•Microsoft certification is desirable and would be an advantage but not essential.

Index Recruiters is acting as an Employment Agency in relation to this vacancy.

If you would like to apply please send your CV together with your salary requirements, notice period and reasons for leaving past and present employment.

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".