3rd Line Support Engineer

Quattro Recruitment Ltd.
11 Jan 2018
12 Feb 2018
Contract Type
Full Time
Our client form part of a group of companies providing Facility Management Solutions and due to continued expansion, an exciting opportunity has arisen for a 3rd Line IT Support Engineer to join their Head Office in Upminster.

The IT Support Engineer will support the current IT Team and systems which will include the support of servers, desktops/laptops, mobiles and tablets, standard applications and Microsoft operating systems.

Duties for this 3rd Line Support Engineer will include:

·Supporting the internal IT Support team which services more than 1000+ colleagues throughout various locations
·Ensuring that all queries are dealt with promptly and effectively with the highest level of customer service
·Allocation of a ticket service
·I.T point of contact for colleagues
·Ensuring that field and fixed locations colleagues receive an uninterrupted service
·Providing technical escalation support for the more complex of issues

Required Skills for this 3rd Line Support Engineer are:

This is very much a hands on role which requires a high level of technical knowledge.
You MUST have experience in dealing with solid desktop, laptop, mobile, server and networking experience, due to the geographical locations of the organisation.

Examples of this include:

·ITIL awareness
·File & Print Servers
·Active Directory
·Windows Server 2008 and upwards
·Windows XP upwards
·Office 365
·Mobile Devices
·Telephony (Avaya/Mitel)
·Multi-routed networking (Firewall, Routers & Switches)
·Security best practices
·Upgrades and installations
·CISSP Accreditation

The successful candidate for this position will be required to work 8:00am-5:00pm, Monday to Friday (no weekends) 40 hours per week.

Benefits and Salary

£27K to £35K depending on experience and range of Benefits include:

• 25 days' holiday plus bank holidays
• Contributory pension scheme with matched employer contributions of up to 6%
• Discretionary bonus scheme of up to 4%
• Life Assurance
• Learning & Development opportunities
• Childcare vouchers

If you have the necessary skills and would like to work for a company with career opportunities, please apply for this position.

Due to the high volume of applications for each of our roles, if you do not receive a response within 14 days then your application has not been successful, however we may keep your details on file and contact you with regard to any other suitable roles.

This vacancy is advertised on behalf of Quattro Recruitment LTD who operate as an Employment Business. Quattro Recruitment Ltd is an Equal Opportunities Employer.