3rd Line IT Support/ IT Help Desk Supervisor

Recruiter
TeamJobs
Location
Branksome
Posted
11 Jan 2018
Closes
12 Feb 2018
Contract Type
Permanent
Hours
Full Time
3rd Line Support Engineer/ Help Desk Supervisor

Salary up to £35,000 p.a. + Excellent Benefits

Are you experienced in providing high level 2nd line or 3rd line IT support? Are you keen to take the next stage in your career within a stable and growing organisation in the IT Managed Services industry that will give you exposure to a wide range of technologies?

As a 3rd Line Support Engineer you will be offered a competitive salary up to £30,000 p.a. depending on experience technical skills. There are also career progression opportunities as the company continues to grow as well as opportunities to enhance your skills through relevant training courses.

As a strong IT Support Engineer you will be responsible to manage a team of 4 to include field engineers for implementing technical solutions for clients, testing infrastructure deliver. You will be required to take ownership of escalations from the service desk team and provide training for any technical gaps in their knowledge.

3rd Line Support Requirements
*Must have a highly technical IT support background where you are used to assisting multiple users and clients with IT issues. Preferable background would be from an IT Managed Services Provider, although this is not essential
*Strong experience in a Windows based environment and able support Windows Server
*Excellent understanding of Microsoft Office 365
*Extensive experience working with virtualisation solutions, preferably VMware & Hyper-V
*Able to support storage systems
*Good understanding of Microsoft Exchange
*Networking skills with ability to configure Firewalls, TCP/IP, Routers and VLANS
*MCSA, MCSE or VCP certified or equivalent experience is desirable
*Experience in the practical application of ITIL practises and procedures advantageous
*Experience Diagnosing and solving server hardware/software faults
*Experience in building and creating systems, for example. Put a new serve and build it from scratch

If you would like more information regarding this role or would like to apply please submit your CV, all applicants will be treated in the strictest of confidence.
Thanking you in advance for your application.