Department Manager - Toys

Recruiter
Selfridges & Co
Location
London (Central)
Posted
11 Jan 2018
Closes
12 Feb 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Are you a passionate retail manager? Do you insist on the highest standards? Are you looking to grow your career at Selfridges?

Then youre the kind of person were looking for.

Job Scope

This is a key role delivering extraordinary customer experiences and constantly maintaining excellent standards through managing and developing the team and role modelling Selfridges values. With a hands-on approach, flexible management styleand treating their department as if it was their own business, the Department Manager will be accountable for owning and delivering department objectives including sales, stock-loss and payroll, Spotlight scores and ensuring our company values and principles remain the foundation of team behaviour and interaction with customers. The Department Manager is also responsible for supporting the wider area in delivering objectives by providing support and cover as required.

KNOW WHAT WERE LOOKING FOR

A passionate retail manager, you can lead teams in fast-moving, high sales/volume business. Youre not afraid to join your people on the shop floor and youre passionate about customer service. In fact, you insist on high standards all-round and combine this with pin-sharp commercial acumen. A role model for your team, youll show everyone what a great department looks like.

Key Responsibilities

Customer Service and Sales

  • Delivering an extraordinary customer experience meeting sales & profit targets
  • Creating an extraordinary selling experience for customers
  • Consistently meeting customer needs and expectations & initiating improvements whenever possible

People

  • Managing & leading our people through Performance Management & other available tools and processes.
  • Delivering an extraordinary customer experience meeting sales & profit targets
  • Creating an extraordinary selling experience for customers
  • Consistently meeting customer needs and expectations & initiating improvements whenever possible

Environment

  • Ensuring the full trading window is efficiently managed
  • Managing rotas to ensure departments are staffed to required levels
  • Delivering visual standards which are high
  • Ensuring Sales floors are legal & compliant

Product

  • Ensuring a thorough brand & product knowledge
  • Demonstrating an authentic & passionate understanding of brand, product & the competition
  • Ensuring consistently well managed stocks & displays

Additional Requirements

A fully flexible approach to weekend working is required. Typically this will include 2 full weekends out of 4 or 4 weekend days per month. These will be scheduled around the needs of the business and any personal requests. During Peak Trade it will be necessary to work extra weekends to support the business. These times include Sale
periods, promotions etc. Any holidays taken will be counted towards your weekends off during that period.

Benefits

Key benefits include a generous staff discount, 27 days holiday, gym membership offers and great bonus potential.

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