Quality Assessor

11 Jan 2018
18 Feb 2018
Contract Type
Full Time

Are you looking to join a dynamic, energetic and fast paced team that has state of the art technology at its fingertips?
Are you craving to be part of a business where YOU as an individual can really make a difference instead of feeling like a number?
Does being part of a pioneering business, that strives to be ahead of the competition and recognises the value added by every member of its team sound like somewhere you want to be?
If you answered yes to all of the above then iGO4 needs you!

We're looking for experienced Quality Assessors to join our enthusiastic and customer focussed Quality Team based in Peterborough. Join us as we embark on our journey to revolutionise the Customer Experience by introducing leading technology, developing our quality programme and using our people to design and deliver customer and people based initiatives.

You will have:

• Experience of assessing calls and customer based processes in a financial services environment
• A passion for delivering feedback in order to achieve the best experience possible for customers
• Experience of identifying and highlighting process issues to drive customer focus and continuous improvement
• Comprehension of the importance of ensuring that all Agents operate in a compliant manner and with absolute integrity in accordance with FCA regulations
• The ability to be a team player who leads by example
• Flexibility in occasional travel to other business sites

In return you will receive:

Company Pension Scheme
Life Assurance
Employee Assistance Programme
Wide choice of flexible benefits including Childcare Vouchers and Holiday Buying
Shopping Discounts
23 days holiday entitlement plus UK Bank Holidays and the ability to earn up to 5 additional days
Free Parking

Salary is up to £18k per annum, dependent on experience

Due to the volume of applications we receive, If you have not heard back from us within two weeks of applying you can assume that your application has been unsuccessful.