3rd Line Server Support Analyst

London (Central)
11 Jan 2018
12 Feb 2018
Contract Type
Full Time
3rd Line Senior Infrastructure Analyst

Gerrard White is currently seeking a 3rd Line Server Support Analyst to join an Infrastructure Support Team of 3 providing support to the London office as part of a team that supports the business across two time zones reporting to the Infrastructure Manager.

This role will act as the Senior London resource and provide 2nd/3rd line support to the desktop, server and LAN and WAN network environment as well as acting as a point of escalation for the team.

Key tasks will include:

  • Provide desktop and user support, proactively resolving any service incidents, logging and regularly updating service desk tickets
  • Support of Microsoft server infrastructure
  • Perform capacity management tasks across entire estate
  • Oversee patch management to ensure compliance with company policies and procedures
  • Perform daily checks of critical services and action issues appropriately
  • Management and support of the infrastructure platforms providing excellent service availability
  • Deploying application/system changes in accordance with the change management process
  • Documenting all new technical fixes in the Service Desk tool and updating departmental documentation
  • Perform real time monitoring of system/service health
  • Leading and delivering technology designs to enhance the company’s infrastructure
  • Supporting and leading the team through training and documentation
  • Actively Manage hardware and license levels
  • Engage with vendors and 3rd parties to ensure system availability

Suitalble candidates will have 3-5 years experience gained within a professional services, financial services, law firm or insurance environment. THis will be a fast paced role providing support to a broad range of technologies and candidates should have a broad range of technical expertise including:

  • IT related degree and/or technical qualifications such as Microsoft (MCSE), VMware (VCP) and Cisco (CCNA, CCNP)
  • Proven technical background including excellent Windows Server, Virtualization skills and Microsoft Active Directory
  • In depth knowledge of Microsoft Windows 7/10, Server 2012, Office 365, System Center and Azure
  • Strong understanding of networking principles as applied to LAN, WAN and VOIP configurations
  • Strong IT troubleshooting skills in relation to end user support
  • Experience in using Service Desk ticketing tools and understanding of Service Management best practices

On a personal level, you will have excellent communication and inter-personal skills and be used to working in a fast paced environment with the ability to work pro-actively and provide solutions and options to problems as we ll as spot trends and suggest process improvements.