Rent Officer

The Regenda Group
11 Jan 2018
16 Feb 2018
Contract Type
Full Time
Rent Officer

£23,511 per annum

Full-time, permanent

Lord Street, Fleetwood

Regenda is now recruiting a Rent Officer to work with our talented Financial Inclusion team in Fleetwood.

About the role

To maximise Regenda’s income and achieve performance targets around rent collection and arrears recovery in a way that supports our tenants to sustain their tenancies and take responsibility for managing and maintaining a clear rent account.

Ideal candidates will have solid experience of managing a range of housing related debt, ideally on a patch basis (or similar). You will need to demonstrate an understanding of balancing the need of the customer and that of the organisation, along with a good understanding of the rent collection processes.

The successful candidate will possess a knowledge of welfare benefits and experience of providing general advice to tenants as part of arrears prevention work and demonstrable knowledge of current Housing Policy and its impact on social housing generally but particularly in relation to income management. You will also have evidence of meeting performance indicators and targets whilst able to prioritise a heavy workload.

If you are customer focused with excellent communication skills, I.T. literate with the ability to assist in the development of new systems and a knowledge and experience of using Microsoft Office, we would like to hear from you!

This is a fantastic opportunity for a driven and talented individual to make a real difference.

About us

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community and Alder Training.

About our people

Whilst individually our people are unique and diverse, they share one common attribute - they are Regenda People.

Regenda People understand what it means to have a business mind and a social heart. Regenda People are committed to lifelong learning, embrace change and thrive on challenges. Regenda People work collaboratively and are motivated by success.

And above all, Regenda People live our values and believe in our mission.

About our mission

Our mission is to:

  • Provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.
  • Offer products and services tailored to specific markets - each with the Regenda hallmarks of product excellence, cost competitiveness and an unremitting focus on first class customer service.
  • Strengthen our financial position and provide additional services such as employment training, support and care that meet the individual requirements of our customers, helping to enhance their quality of life.

About our values

Our values are the operating principles that guide our conduct and our relationship with customers, partners and stakeholders:

  • Customer focus

  • High performance

  • Efficiency and value for money

  • Teamwork

  • Ambition and dynamism

  • Openness and honesty

About our offer

Regenda offers a competitive reward package, including a range of salary sacrifice benefits, contributory pension scheme, enhanced annual leave and flexible working options. We believe in coaching, growing and developing our employees, with a wide variety of learning and development opportunities on offer.

About applying

This is a truly fantastic time to join a dynamic and ambitious organisation. If you think you’ve got what it takes to join our team and if you understand what Regenda People are all about, then take action - apply now!

Please click the 'apply now’ button to be redirected to our website where you can view a full role profile and complete our online application form.

Application closing date: 23 January 2018

Interview / Assessment date: To be confirmed