Application Support Specialist

McGregor Boyall Associates Limited
11 Jan 2018
12 Feb 2018
Contract Type
Full Time

Application Support Specialist - COBOL / ITIL

My client is currently recruiting for an Application Support Specialist on a permanent basis in Knutsford. The Application Support Specialist will be responsible for providing technical support and maintenance for the business services and mainframe applications. The Application Support Specialist will follow best practice ITIL principles for problem management, incident management, change management, application / service level management and continuous service improvement planning.


  • Take responsibility for the technical solution to incidents, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue.
  • Prioritise individual incidents and ensuring the delivery of solutions in line with the operational level agreements to deadlines and quality standards
  • The delivery of documentation to agreed standards, on time and error free
  • Out of hours cover and support, providing specialized system knowledge to allow resolutions of incidents
  • Act as the quality gate for external areas where necessary
  • Support handover changes into business-as-usual operation, providing IT service teams with information and education related to the system technology and function

Essential experience:

  • Strong level of experience of IT software support
  • Experience working within an ITIL environment
  • Understanding customer needs and priorities and uses extensive technical and business knowledge to provide workaround solutions to business areas
  • Exposure to the following languages and technologies:
    • IBM Maingrame - COBOL, JCL, TSO
    • SQL, Hierarchical/Relationship Databases
    • Structured Programming Languages
  • Experience in Incident Management and other ITIL disciplines
  • Technical Support consisting by use of programming languages and technologies


  • Working experience of the following languages and technologies
    • CICS, DB2, VSAM, IMS, Hogan, Umbrella, Expediter, Endevor, TWS
  • ITIL v3 Foundation certified

If the role is of interest please submit your CV in the first instance.

Application Support Specialist - COBOL / ITIL

McGregor Boyall is acting as an Employment Agency in relation to this vacancy.