Technical Customer Support Engineer

Recruiter
Meridian Business Support
Location
Spaxton
Posted
11 Jan 2018
Closes
12 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

We are seeking someone with field service engineering and project management experience to join a friendly organisation based in Bridgwater as a Technical Customer Support Engineer on a full time basis.

The company manufacture specialist equipment for companies based globally and this role will be instrumental in ensuring customer expectations are exceeded at every step of the production, installation and service cycle.

This position requires some travel to global markets in a role that requires early project involvement with the sales managers to assist in determining the correct equipment proposals are presented. Following contract confirmation, you will become the main point of contact for customer support, technical assistance & trouble shooting. You will be heavily involved with site commissioning and client training for contract completion. This requires strong communications ability with all parties on the project and free information flow to ensure a high-quality installation.

To be considered for this position, you will need proven work experience in a field service role with project management experience. You will need knowledge of HVAC or air flow systems and experience of PLC based controls. Hands on practicable mechanical and electrical skills are essential and an understanding of machine assembly drawings and electrical wiring Schematics will be needed.

Due to the nature of the role you will need excellent communication skills and be highly customer focused. You will need to work well to deadlines and be approachable and friendly. The ability to speak German, Spanish or French would be highly desirable but is not essential. Lastly you must be willing to travel globally and stay away from home, and have a full driving licence. Also you must live within commutable distance of the main Bridgwater site and be prepared to work from there when not visiting client sites.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.