IT SUPPORT ENGINEER

Recruiter
Manpower
Location
Englefield
Posted
11 Jan 2018
Closes
12 Feb 2018
Contract Type
Permanent
Hours
Full Time
Deskside Support Engineer II

A Deskside Support Engineer is sought after a high profile Blue Chip Technology client to work in a team of mobile desktop support engineers on various accounts providing support. The applicant should be professional, well presented, have good knowledge of the popular software packages and possess good communication skills and demonstrate an ability to work well on their own as well as in a team.
They need to be able to pick up and move PC equipment when required while working on their own. The mobile desktop engineer will be required to travel to various sites in and around the London, SW and SE area. Part of the mobile role will be to provide backfill on various accounts when required with various time finishes. Flexibility is key when working on various account and start\finish times.

Applicant must have a full valid UK drivers licence.

JOB DESCRIPTION:
* Software and system fault diagnosis, analysis and fix.
* Respond to all email requests regarding Refresh issues.
* Take responsibility for stock used and follow the correct procedures regarding stock management.
* Build new machines within the time scales provided by the Team Lead
* Install additional applications on the new equipment
* Copy locally saved data to new device
* Wipe the previous device via G-Disk
* Acknowledge and respond to emails
* Arrange dates and times with users for their interviews and installs
* Ownership of all user problems through to completion.
* Risk awareness of technology and business impact.
* Proactively keeps customer updated with problem status at all times.
* Identifying and reporting risk as appropriate in accordance with the guidelines
* Work as part of a team covering multiple locations.

SKILLS & QUALIFICATION
* PC/Desktop Support knowledge including Windows 10 & Windows Office Suites and core application suites.
* New joiner setups, solid laptop breakfix experience
* Administering Windows Share\File permissions.
* Mobile connectivity (E.g. secureID/MAS)
* Microsoft Certification (MCSE/MCSA/MCP's).
* Knowledge of SCCM
* Good knowledge of H P and Dell Workstation, Desktops & Laptops
* Accepts and handles responsibility.
* Cooperates with supervisors.
* Willing to learn new skills.
* Works with minimum supervision.
* Solves personal and professional problems.
* Microsoft Windows XP/7 and office applications.
* Excellent Communication and People skills.
* Friendly phone manner.

REWARDS
On offer is a an excellent salary paying up to £26000 + excellent benefits as expected from a high end global technology firm.

To apply please send your CV and do not hesitate to contact myself on .