Graduate/Software support/German/Dutch

HW Select
United Kingdom
11 Jan 2018
12 Feb 2018
Contract Type
Full Time

Graduate/Software support/German/Dutch

Graduate/Software support/ required to join a leading software company based in Manchester. The ideal candiate would have at least 6 month to a years worth of experience within a client support role speaking German or Dutch as well as English to a professional standard.

This role would offer flexible hours and trips across Europe on occasions.

Key responsibilities

  • Provide all levels of technical assistance to the users of software and solutions by telephone, by email, system portal and through forums.
  • Perform all tasks required to provide impeccable customer service.
  • Replicate issues encountered by users for analysis.
  • Identify technical problems, propose potential solutions, implement them with users and document interventions..
  • Manage time and priorities according to the service standards.
  • Participate in the FAQ development.
  • Participate in training sessions.

Education and experience

  • University degree in Computer science or equivalent relevant experience
  • 1 year of experience in software technical support

Technical Requirements

  • Good understanding of networking and Windows OS
  • Good knowledge of JavaScript or Java
  • Good knowledge of Web technologies (ex: HTML, CSS, PHP, jQuery)
  • Basic knowledge of programming
  • Knowledge of document composition


  • English speaking
  • Excellent command of German and/or Dutch (oral and written)
  • Proactive attitude: the customer is always our priority!
  • Ability to identify and analyze the needs
  • Strong analytical skills and logic
  • Autonomy and initiative in troubleshooting and problem solving
  • Ability to handle multiple tasks simultaneously
  • Good sense of priority and urgency
  • Ability to summarize and document
  • Great adaptability and desire to learn continuously
  • Good communication and interpersonal skills
  • Desire and ability for team work



  • Based on salary scales
  • Wide range of social benefits