Technical Account Manager

Recruiter
Schwick Recruitment Solutions
Location
Birmingham
Salary
45000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

An exciting opportunity has arisen for an experienced Technical Account Manager to join my clients team.

As the Technical Account Manager, you will report directly to the Commercial Director and manage a number of office and site based staff. This critical, client-facing role encompasses the delivery of key business objectives, the financial management and control and the hands on daily operational management of key contracts within the business.

The key responsibilities for the Account Manager will be:

  • Ensure all operational services and agreed contract objectives are consistently delivered on time and in accordance to the contract requirements via your office based management team
  • Work in close partnership with the HR Manager to ensure compliance with employment legislation and best practice HR procedures are met at all times
  • Implementation and management of a continuous review processes
  • Managing the Administrators and Team Leaders associated to the relevant accounts and provide support where needed
  • Attending regular client meetings
  • Report on a monthly basis a full contract review on all accounts within your remit including but not limited to performance, finance and trend analysis
  • Assisting engineers with queries relating to works
  • Dealing with all invoice queries relating to allocated clients
  • Manage and administer all recalls, escalations and complaints in accordance with customer procedures / policies
  • Ensure that all clients portals are update with status changes and relevant documentation
  • Invoicing and management of quoted works
  • Ensure all agreed KPI’s and SLA’s for adhered to/
  • Planning and management of holidays/absence for the administration team
  • Attend and present relevant data on Monthly meetings

The successful Account Manager will have:

  • C&G Electrical, Mechanical or HVAC background
  • Good all-round understanding of delivering facilities management with emphasis on hard service delivery
  • Experience of operating within either the commercial / property / retail sectors
  • Financially aware with strong commercial focus applied within a large organisation
  • Ability to manage teams of geographical spread and varied functionality
  • Good presentation skills with previous experience of presenting to client senior management teams and operation contract staff

This is a fantastic opportunity to join a progressive and dynamic company.