Senior Service Desk Analyst

William Hill
12 Jan 2018
10 Feb 2018
Contract Type
Full Time

We're holding out for a hero (or heroine)

We're currently looking for a Senior Service Desk Analyst to provide day to day management of the service desk. You'll be accountable for escalations in the team and highlight issues to management especially if an issue could significantly impact the business. The successful candidate will also be responsible for producing reports and information on team performance and manage complaints efficiently and effectively. You'll also deputise as required for the Corporate Services Manager for both Operational and Project activities.

The successful candidate will have previous experience of managing a service desk function with proven service desk leadership capabilities. Experience of using a Service Desk application including the ability to report and manipulate data for reporting and root cause analysis. Good working knowledge of ITIL processes, ideally ITIL Foundation Certificate.

This job was originally posted as