Service & Network Administrator

Home Emergency Assist
12 Jan 2018
16 Feb 2018
Contract Type
Full Time
Home Emergency Assist has an exciting opportunity for a Service & Network Administrator to join the team based in Bournemouth. You will be on a full time permanent contract, working 37.5 hours per week, with a highly competitive salary of £19,000 - £22,000 per annum DOE. Hours of work are 9.00am - 6.00pm Mon- Thursday and 9.00am – 3.00pm Friday so you get to have an extended weekend. Responsibilities and Duties as our Service & Network Administrator This is a brilliant opportunity for a multi-skilled individual to join a growing dynamic company based in central Bournemouth. As our Service & Network Administrator you will be an integral part of the business to ensure successful growth and will co-ordinate live projects, ensuring that the best customer experience is the result. This role is ideal for an individual with excellent organisation and communication skills. You will also: - Assist with the development of our nationwide boiler servicing network - Managing boiler service database, the contractor network and liaising with clients - Dealing with telephone queries - Complaint handling to resolution - General Admin e.g. updating spreadsheets, organising appointments between our customers and our service contractors, checking email, managing calendars - Financial Admin – Processing sales and invoices received for payment - Collating figures and printing reports for meetings - Updating and maintaining internal databases - Scanning, filing and shredding documents Skills, Knowledge and Experience needed to become our Service & Network Administrator - Good computer skills including use of Microsoft Word, Excel and Outlook using online tools to assist tasks. - Excellent telephone manner - Ability to work as an individual as well as demonstrating ability to be a good team player - Motivated - Diligent and methodical - Excellent organisation skills - Be confident and have initiative to make decisions - Outstanding negotiation skills - Have exceptional written and communication skills - Desire to solve problems and overcome obstacles - A consistent, reliable, flexible manner and good time keeper - Previous experience as a senior administrator or within an office environment The Rewards you will receive as our Service & Network Administrator We offer a benefits package that recognises and rewards hard work. We’ll give you: - Free hot and cold drinks - Pension Contribution Plan - 20 days' holiday increasing annually up to a max of 30 days plus Bank Holidays - A List card for great discounts at shops, restaurants, cinema etc - No weekend working - Bi annual pay review If you feel you are the right candidate for the role as our Service & Network Administrator then please click ‘apply’ now! We’d love to hear from you