SENIOR SERVICE DESK ANALYST

Recruiter
Reed Technology
Location
Leicester
Posted
12 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time

An exciting opportunity has arisen for an experienced 2nd line support analyst with demonstrable knowledge of scripting and automation. You will be working for a Times Best Company to Work for who operate across multiple geographies

Key Responsibilities

  • Incident resolution
  • Coach and mentor the Service Desk team to ensure timely resolution of service requests and incidents.
  • Be a focal point of technical knowledge for the Service Desk.
  • Work to improve communication and overall level of customer service.
  • Communicate clearly with customers about Incidents and service affecting issues at all times.
  • Support the Problem Management function in the root cause analysis of incidents.

Candidate Technical Skills:

  • At least 3 Years' demonstrable experience in an IT Support role (2nd line)
  • Expert level knowledge of Windows 7 and Windows 10 as well as strong knowledge of Office 2010, Office 2016 and modern Internet Browsers.
  • Experience working with Microsoft Server 2008, 2012 R2 and Microsoft Exchange 2010.
  • Demonstrable experience in scripting and automation.

Personality match:

Intelligent

Enthusiastic

Long term career minded and ambitious

Experience of working within a large enterprise/corporate environment

Need to know

Shift pattern between 8-6pm

Paying up to £28,000 + benefits

Purpose built Creative IT space to work within

Recognition for hard work

Socialable company culture

This is an excellent opportunity if you want to progress your career! Please apply today to be considered

Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.


This job was originally posted as www.jobsite.co.uk/job/959884785