Claims Handler FNOL

GLM Business Support
North Shields
12 Jan 2018
10 Feb 2018
Contract Type
Full Time
A fabulous permanent role is now available for a leading niche motor insurance company. To be considered for this role we are looking for candidates who have recent previous first line response claims experience gained in the motor insurance industry. Candidates without motor claims insurance experience will not be considered. The role: Accurate data recording allowing speedy process of claims through to closure to obtain optimum settlement in accordance with targets and statutory limits. Manages inbound telephone calls from policyholders and third party's in a professional manner to quickly ascertain any liability and move forward in a positive manner encapsulating all the relevant information to reduce any potential costs to the claim. Makes outbound calls when appropriate to assist in promoting early closure of files. Accurate setting up of new claims with all preliminary tasks completed Liaise with Engineer/claims investigators to achieve resolution of claim Arrange hire on instructor cases and liaises with rentals Deal with solicitors and accident management companies Communicate with brokers Effectively deal with incoming phone calls without having to refer to back office Team. The person: Recent previous motor claims experience Good communication skills Assertive telephone manner Ability to take ownership Personal Injury Experience Ability to work under pressure Knowledge of liability issues allowing decisions to be made which are accurate and sustainable Ability to identify potential fraudulent claims Pro active approach to capture third parties by phone Great office working hours on a shift basis between 9am - 5pm Monday to Friday Free Parking, 25 days holiday plus bank holidays + other benefits Salary £18,000 - £19,000 depending on experience