Claims Handler

People Power Recruitment
East Sussex
12 Jan 2018
10 Feb 2018
Contract Type
Full Time
Claims Handler Location: Eastbourne, East Sussex Hours: 37.5 Mon – Fri plus Sat mornings on rota basis Salary: Competitive My Client based in Eastbourne town centre are looking to meet with confident, bright, motivated individuals for their expanding Claims department. You will act as the first-person that Clients come into contact with and handle their case through to completion, providing excellent customer service at all times. Duties will include: * · Ensure all information is entered on to system accurately and efficiently * · Make contact with policyholders without delay via phone/email * · To discuss with policyholders during the first call and record accurately onto the system the full circumstances of the claim and details of all items claimed for including age and value of items. * · To arrange and agree with the customer any necessary appointments for either home inspection or collection of products as required by either the insurer * · To request, collate and record any documentation or proof of loss as required by the insurer or as directed by the Claims Management System. * · To validate and negotiate all replacement products with policyholder’s using both the Company’s software applications and your own product knowledge to ensure that all offers are correct in terms of the policy cover * · To provide clients and policyholders regular updates in relation to the progress of claims and ensure timely responses to all call back requests made by them. * · To ensure that all conversations, information and agreed actions made with clients, policyholders or suppliers are recorded accurately and factually within the Claims Management System. * · To record any complaint or expression of dis-satisfaction, whether justified or not, on to the system. If the issue cannot be resolved, escalate to your line manager or specific department. Key skills: * · Experience within a Customer service or Sales role desirable * · Confident telephone manner * · Confident and have the ability to deal with difficult customers/situations * · Computer literate * · Happy to attend training programmes when required * · Able to work on own initiative * · Flexible and happy to work on a rota basis when required