Customer Service Advisor

Recruiter
Webrecruit
Location
Snarehill
Posted
12 Jan 2018
Closes
18 Feb 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Customer Service Advisor
Thetford, Norfolk
£17,000 Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with length of service)

Committed to sustainability, our client is on a mission to reduce waste within the foodservice industry. They are now looking for a Customer Service Advisor to join their team.

This is an exciting role for a confident customer service or sales professional to join a growing company at an exciting time in their evolution. For the right candidate, there will be opportunities for career advancement and the chance to develop their skills in a fast-paced environment.

As a Customer Service Advisor, you will be responsible for responding to a wide range of customer queries via telephone and email channels.

Specifically, you will call allocated rounds on a daily basis for customer orders. Utilising the CRM system to maximum effect, you will seek to maximise sales with every customer and provide the very best in customer service.

Your other duties will include:

- Seeking new business
- Re-engaging with prospective customers
- Managing all incoming calls from customers
- Updating the CRM system with customer contact details
- Informing customers of any price changes as appropriate
- Undertaking any other tasks as requested by the Sales Manager

To be considered for this role, you must have previous telephone-based customer service and/or sales experience. Equally important are your strong communication skills and customer-focused approach.

As a Customer Service Advisor, you must be patient and organised with the ability to multi-task. A team player, you must also be able to effectively prioritise your workload.

Previous telesales experience would be beneficial to your application.

To apply for the role of Customer Service Advisor, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.


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