Application Support Engineer

12 Jan 2018
18 Feb 2018
Contract Type
Full Time

Role Profile:

Reporting into the Technical Manager, the role will -

* Work within a customer facing project team to provide application support for business transition, transformation and business as usual activities
* Work with 3rd party suppliers including specification of requirements, product selection, technical liaison, technical compliance, inter-dependencies between suppliers, testing, scoping of support contracts and transfer into operations
* Provide end to end responsibilty for the specification, design, configuration and deployment of the solutions, including all technical documentation, statements of work, process maps handbooks, user guides, training and successful transfer into operations.
* Develop a strong understanding of the application portfolio used within the operational environment
* Provide advice, support, training and guidance in using applications
* Resolving ICT incidents within the SLAs

What we are looking for from you:

* Previous experience of providing application support within an operational environment
* Experience of implementing and supporting applications in one of the following domains:
o Business (including document managemnet, collaboration and reporting),
o Service management
o Network management
* Creation of clear and concise user documents
* Information Systems degree or equivalent experience
* Knowledge of ITIL processes
* Understanding of business processes and how applications support these processes

Excellent employee benefits:
telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:
* 33 days holiday, including public holidays, plus the option to buy or sell five days each year
* Company pension scheme
* A range of family friendly policies including childcare vouchers
* An employee-funded car leasing scheme
* Occupational health support
We reserve the right to close this vacancy once we have received sufficient applications.
telent is an equal opportunities employer and is committed to diversity and inclusion.