Telecoms Support Technician

Recruiter
Unspecified
Location
Hove
Posted
12 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time
Telecoms Support Technician – Hove








We are currently recruiting for a Telecoms Support Technician to join
our busy team in Hove, East Sussex. You will have good knowledge of the Telecoms
industry including VOIP, Broadband and be able to provide technical support to
client over the phone.





The client are a growing business who are looking for candidates
looking to continue to develop their skills with telecoms/IT.





Role
responsibilities include:











To provide
support to customers for Fixed Line faults covering PSTN, ISDN2, ISDN30 and DSL
Broadband


To
understand and have confidently interact with the OpenReach network and
services


Answer
the phone within the agreed target time and as a minimum, to meet any agreed
personal call target


To
diagnose, log, action and follow through to resolution all fixed line faults,
including escalations


To
update your line manager on any outstanding faults or that have breached their
SLA in a timely manner


To
adhere and contribute to the company’s quality system and processes, and their
maintenance


Actively
contribute to and promote the use of best practice and continual service
improvement within the team.


To
understand and confidently investigate LAN faults in relation to DSL Broadband
installs.





You will need to also have excellent customer
service skills and be used to working under pressure and love the phone.








Salary and Benefits:





The salary
for this full time role is £17,000to £19,000, dependent on experience





Benefits to include 20 days
holidays plus bank holidays. Pension








VOIP
Broadband
IT
Telecoms
0-1 year Advertised through Zoek f6f09493baf84bc3bed6758ddae459218