Australian or American Speaking Social Media Agent

West Lothian
11 Jan 2018
16 Feb 2018
Contract Type
Full Time
A fantastic and very rare opportunity has become available working as a Social Media Agent within a Global Outsourcing Organisation located West of Edinburgh. This is a full time, fixed term opportunity working 40hrs per week and due to start ASAP. Your key duties and responsibilities will include: Provide complete, accurate and timely support/assistance to customers using various methods of social networks on customer service and technical 'knowledge' issues Ensure that escalations enquiries are processed correctly and in a timely manner using the appropriate and necessary escalation tools and processes Recommend new content or effective solutions based on investigation, insights and information gathered from posts and community Work with analysts to identify information that can be used as knowledgebase content Provide accurate and relevant feedback on processes, tools and issue drivers to clients and internal resources Provide daily an weekly reporting Engage with various departments and team members Provide support and advice to customers using the most appropriate and accurate solutions by either pointing them to knowledgebase articles or directly responding to their inquiries To be considered for this opportunity, our client does require individuals to offer the following background/experience: Fluent English language Prior experience managing social media is a plus 5 GCSE's/Standards Grades A-C / Equivalent (must include English)/ 5 Standards required High level understanding of social networks and social media High level knowledge of Internet, and online applications and services High quality written and verbal communication skills Ability to analyze and provide feedback on issues and volume drivers impacting KPIs An understanding of the American or Australian culture would be an advantage Operational hours: Monday - Sunday (Working 5 days out 7, 40hrs per week) Reward In return our client offers a salary of £16,000 along with fantastic benefits to include: generous holiday allowance, Ongoing training and development, Further career opportunities, Monthly incentives prizes, Pension, Healthcare, Discounts for various retailers and tourist attractions, Childcare Vouchers, Free onsite parking, Free hot beverages Next Steps For further information, please apply by emailing your CV to FPSG ASAP. Our client is looking to interview and recruit these positions with immediate effect. To keep up to date with current opportunities within the Call & Contact Centre sector, be sure to follow @FPSGCustService on Twitter and the FPSG page on LinkedIn. Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.