Welfare officer

Recruiter
Hays Specialist Recruitment Limited
Location
Easton
Posted
12 Jan 2018
Closes
14 Feb 2018
Sector
Charity
Contract Type
Permanent
Hours
Full Time

Welfare Officer needed for an ongoing temporary contract in Bristol

Your new company

You will be joining a well established housing association in Bristol, providing support and housing related services to a wide range of service users. You will be joining a company that focuses on developing their staff, ensuring personal development within their workforce whilst supporting the local community.

Your new role

As a welfare officer you will be working on a full time ongoing temporary basis. You will provide a high quality and effective service to vulnerable people whose accommodation may be at risk. You will work with a caseload of tenants ensuring that their tenancy are sustained. As a welfare officer you will be promoting tenancy welfare, ensuring a they feel supported and engaged with the local community. You will develop links with specialist providers and signpost when necessary. As a welfare officer you will ensure the services provided meet the tenants needs and manage complaints effectively. Furthermore, as a welfare officer you will assist tenants appealing against adverse welfare benefit decisions, empowering service users to manage these cases independently. You will work to develop and maintain up to date area knowledge of the welfare reform and the benefit systems to make sure tenants are advised properly. You will also work closely with the tenancy management team ensuring tenancies are sustained and also with the tenancy involvement team, advising if a service user is in need of extra care through volunteering schemes.

What you'll need to succeed

To be a successful welfare officer you must have the ability to communicate well. You must have strong knowledge within housing management with an awareness of tenant involvement strategies as well as understand sheltered housing scheme. Awareness of using research in best practice to improve services is also required, as well as an understanding in housing law. You will be covering a large patch of properties so a car user is essential. Most importantly you must be passionate about the housing sector and be able to empathise and engage with vulnerable service users.

What you'll get in return

You will be working with an excellent housing association who puts their tenants at the fore-front of their services. Not only are you offered a competitive salary but you will also be provided a mileage allowance of 38p per mile. Most importantly you will be making a difference to service users lives in the local area, providing a positive environment for people to live.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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