1st Line Support

12 Jan 2018
10 Feb 2018
Contract Type
Full Time
Service Desk Analyst- Sandy- 3-6 month Contract- £125 a day Our client are a large private sector organisation who are looking for a Service Desk Analyst to provide a single point of contact for all IT related issues and requests. Experience Needed: -Demonstrate experience in providing excellent customer service -Supporting and using Windows desktop operating systems -Administration of Microsoft Active Directory -Supporting and using Microsoft desktop applications such as Office and Outlook etc. Knowledge -Knowledge of desktop hardware, components and peripherals -Knowledge of Windows 7 operating systems -Good knowledge of Microsoft desktop applications -Knowledge and understanding of customer care within an IT environment -Knowledge of IT Service Desk or other call logging systems -IT Service Management awareness Qualifications & Training -Experience in working within a Service Desk / Customer Service environment -Customer Service training -Desirable education to HNC level, or equivalent professional qualifications or experience -Desirable relevant technical training certification e.g. A+, NVQ. -Desirable ITIL Foundation Shift work will be required working - 7-330pm, 8-430pm, 930-6pm For further information and to apply please send a copy of your up to date CV STR Limited is acting as an Employment Business in relation to this vacancy