Helpdesk Support Analyst

Ideal Personnel and Recruitment Solutions
12 Jan 2018
10 Feb 2018
Contract Type
Full Time

As a growing company our client has an opportunity for an experienced Helpdesk Support Analyst to join their busy Support Team.

You will have at least two years’ experience, on a busy helpdesk, supporting software applications, via telephone and email, both from end user tools and the set-up issues (including Web applications and desktop applications).

Minimum requirements:

Good knowledge of MS Office 2003, 2007 and 2010
Able to navigate yourself around Windows 7 & 8
Be able to use a report writer using drag and drop techniques
Ideally working knowledge of HR &/or Payroll processes or any other management processes such as Rostering.

The analyst should show ownership of requests and become active in answering issues reported to the helpdesk team within the agreed SLA’s and timescales and own such issues through to successful resolution, escalating where appropriate.

You will also have excellent communication and interpersonal skills which will be used to work with the technical contacts and also for customers who are less technically inclined.

Our client is a holder of Investors in People Accreditation and provides full training in aspects of the current role and additional training is encourage to attain formal qualifications.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.