Customer Experience Director

Recruiter
Venn Group
Location
Farringdon
Posted
11 Jan 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time

Permanent Customer Experience Director

Venn Group are currently recruiting for a Permanent Customer Experience Director. The role is based in the Greater Manchester area, starting at the end of January.

Job Description:

The candidate needs to have previous experience as a Director or Head of Customer Experience or similar senior role. You must have the ability to work independently and effectively in a fast-paced environment and to juggle several projects. Furthermore the candidate must have a know-how and understanding of delivery of omni-channel customer mechanics.The candidate must have experience in:

  • Developing a customer experience strategy that responds to the real needs of real customers.
  • Introducing organisation-wide systems to capture, analyse and act on customer insight data.
  • Conducting in-depth profiling and segmentation of the existing and potential customer base.
  • Implementing structured research programmes to inform Policy positions.
  • Overseeing User Experience design, particularly in the architecture of end to end customer journeys.
  • Developing high impact content and communication collaterals for a diverse audience of customers, stakeholders and partners.
  • Supporting organisational growth through the design of creative, targeted marketing campaigns across a range of channels.
  • Creating proactive and reactive PR strategies.
  • Managing productive relationships with press and the media.
  • Leading multi-skilled teams, preferably in a range of sectors.
  • Delivering outstanding Value For Money from partnerships and collaborations with a range of exciting, creative agencies.

To apply for this role or to inquire about other Corporate Functions roles , please contact Milli Johnstone on the Manchester Corporate Functions team on or

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.