IT Helpdesk Analyst Level 1 temp

Recruiter
Manpower
Location
Brooklands
Posted
11 Jan 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time
Manpower is recruiting IT Help desk Analysts with a technical support background and an interest in IT to work within their Customer Service Centre in Sale, Manchester.

As an IT Help desk Analyst, your main responsibilities will be to:

* Act as first point of contact to resolve/assist with technical queries
* Track & monitor call activity and manage call queues
* Escalate issues where necessary to the team leader, ensuring the group maintains professionalism at all times and if necessary, carry out remedial action in complaint situations
* Determine problems and record accurate details on all incoming
* Ensure that policies are adhered to at all times (e.g. virus control, non-authorised software etc.)
You may be required to undertake various tasks as required by senior members of staff to set up procedures and processes to improve support methodology.

The ideal candidate will have:

* Good interpersonal skills, with the ability to communicate effectively.
* Excellent time management skills, with the ability to work under pressure and prioritise with limited guidance from line management.
* Good analytical skills with a structured & methodical approach.
* Good knowledge of SLAs and escalation procedures.
* Previous IT Help desk experience and ITIL framework knowledge would be preferred

Please note security clearance is required for this role.

The successful candidate will receive excellent benefits including competitive salary , excellent holiday allowance plus benefits including free car parking, eye care plus many more.

Interested? Apply now!