Workplace Support Engineer - Professional Services Company

Alexander Ash Consulting Limited
Cardiff (Caerdydd)
11 Jan 2018
10 Feb 2018
Contract Type
Full Time
Workplace Support Engineer - Professional Services Company - Cardiff

The role is a great opportunity for a Workplace Support Engineer to work with a leading professional services company providing technical support to all business entities, within the desk side environment. You'll also be providing administrative IT support, where necessary, and to communicate appropriately to internal and external parties during BAU or Work Request based activities.

The ideal candidate will possess the following skills, qualifications and experience:

* Possess or working towards Microsoft Certification MCITP or equivalent knowledge in Enterprise-level deskside computing.
* Appreciation of ITIL Service Management.
* Active Directory User administration experience.
* An understanding of customer deskside requirements in relation to internal departmental procedures.
* Experience of IT desktop management in the enterprise.
* Experience in PC, printer and associated desktop hardware systems.
* Experience of modern Microsoft Office products, and miscellaneous software in the deskside environment.
* Able to provide support and assistance for call logging, and administration of support cases (hands-on).
* Advanced and expert competency in general and product specific IT support issues.
* Educated to a good standard of general education.
* Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment.
* Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required.

If you're keen and have the relevant experience then don't hesitate to apply and I'll be in touch with you shortly.

Alexander Ash is acting as an Employment Agency in relation to this vacancy
This job was originally posted as