Infrastructure Technical Support Consultant
Infrastructure Technical Support Consultant | £24000 - £28000 | Glasgow
Your new company
Want to be a part of a technology consultancy group with office throughout the UK? One of the UK's leading IT organisations that specialises across all areas of technology is looking for an Infrastructure Technical Support Consultants.
Your new role
Within this role you will be required to remotely diagnose and repair faults in customer systems using remote access software and verbal instructions. You will ensure customer calls are responded to in a timely manner, ensure customers are kept updated with the status of their fault, update our service desk system with detailed notes and resolutions whilst ensuring a high quality of service is provided to our customers. Therefore we need you to have extensive working experience and knowledge of Firewall and virtualisation technologies alongside Microsoft Desktop operating systems and network configuration and diagnostics.
What you'll need to succeed
Key to this role is that you have a minimum 2 years' experience within a WAN/Server environment and a working experience of site infrastructure to support our ever increasing customer base. To succeed in this role you must have a passion for delivering a first class technical customer service as well as the ability to prioritise your workload. As you will be managing multiple cases at the same time excellent organisational skills are a must along with the ability to make decisions and exhibit sound and accurate judgement What else do we need from you? Ideally experience in Microsoft Exchange and TCP/IP, Draytek and Enterprise anti-virus software. An MCSA certification would also be an advantage.
What you'll get in return
What can we offer you? An award winning training and development programme with the opportunity for you to gain technical certifications including Microsoft, VMWare and Sophos, alongside an annual training programme delivered by our in-house Microsoft certified trainer. We offer 25 days holiday per year, contributory pension scheme, life assurance and much more besides.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.