Client Relationship Manager for Independent Financial Advisor

Cobham Consulting
Denner Hill
11 Jan 2018
12 Feb 2018
Contract Type
Full Time

Client Relationship Manager

Location: Hemel Hempstead
Salary: £28,000 - £30,000 / Annum


Employer matched pension contributions 5%

23 days holiday

Option of Gym membership

Inclusion in discretionary bonus scheme

JOB TITLE: Client Relationship Manager

PURPOSE OF JOB: To support Financial Planners and ensure smooth delivery of excellent client service and client communication as per business processes.

Client servicing

  • Provide friendly and professional point of contact for clients and enquiries (by phone, email and in person)
  • Organise existing and prospective client meetings and actively manage Financial Planner’s diary and workload
  • Prepare client documentation in advance of and following client meetings (as per business processes)
  • Manage client service needs and client expectations to ensure client satisfaction
  • Liaise with other team members on work progress per client account and keep clients informed (as per business process)
  • Liaise with clients on any administration queries they may have
  • Assist in client meetings when required
  • Ensure that relevant service components (as per client agreement) are delivered throughout the year in a timely manner
  • Open and maintain client files to the required compliance standards
  • Ensure action points resulting from client meetings get diarised and dealt with
  • Perform all tasks relevant to the Advice and Review Processes accurately and in a timely manner

Business Processing

  • Check accuracy and completeness of new business documentation
  • Ensure that all business applications are processed accurately and efficiently, in a compliant manner to the firms standards
  • Ensure all supporting documentation is maintained as per company procedures
  • Invoice fees
  • Liaise with product providers to ensure timely and accurate responses to clients (progress chasing)
  • Send letters of authority and gather accurate information as per advice process
  • Obtain illustrations and application forms
  • Produce portfolio valuations
  • Ensure fund switches / rebalances are carried out accurately and within company timescales


  • Organise client review meetings as per Annual Review Process
  • Prepare paperwork required for the reviews as per Annual Review Process
  • Support FPs in the delivery of reviews (meetings) if required
  • Ensure implementation of agreed actions

General administration

  • Answering the phone
  • Ensure back-office systems are kept up-to-date
  • Filter FP’s emails, general information, queries, phone calls and invitations
  • Open, scan, log and allocate incoming post if needed
  • Sort and Frank Outward post (if needed)
  • Proofreading for grammar and spelling
  • Other duties as directed by management
  • Location: Hemel Hempstead
  • Sector: Accounts, Admin, Financial Services, Office
  • Salary: £28,000 - £30,000 / Annum
  • Reference: 1219
  • Job Type: Permanent / Temporary