Service Desk Analyst

Hamilton Forth
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

Busy global service desk looking for an experienced service desk analyst.

Your key responsibilities will include:

  • Receive and manage incoming requests for support, from local and remote sites.
  • Prioritise and work on issues per Service Level Agreement (SLA) in place with the customer
  • Support 1st/2nd/3rd line issues to Microsoft suite & in house bespoke Applications.
  • Deploy and use Microsoft Windows-based support tools such as TeamViewer to provide remote assistance to users.
  • Taking calls on the helpdesk via our ticketing system/email or phone and working to a resolution.
  • Develop and implement methodologies to speed-up deployment and integration.

Required Skills

  • Strong Microsoft support skills
  • Citrix
  • Excellent engagement and communication Skills
  • Proven experience in a first/ second line IT Support Role
  • Ability to use remote support applications.
  • Hardware and software support
  • Supportive individual and strong team player.
  • Able to work on own initiative with minimum supervision.
  • Thorough with good attention to detail.
  • Organized and able to identify and prioritize work.
  • Passionate about providing excellent customer service.


  • Night shifts £25,000 (4 days on 4 days off)

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