1st/2nd Line Engineer - London - £24,000

Recruiter
Just IT Recruitment
Location
Farringdon
Posted
11 Jan 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time
1st/2nd Line Engineer- London- £24K

Our exclusive client is looking for a 1st Line Engineer who provides outstanding customer service and enjoys working on tricky IT issues with the support of a great team in Central London.

ABOUT YOU
You will need to be a strong 1st Line Engineer keen to work in a business where technology means everything. As well as excelling in customer service, you will be technical and keen to stretch your skills with the support of a great team.

You will be working primarily with the following technologies:
·All current MS Windows Server & Desktop platforms
·MS Exchange, RDS, SQL, SharePoint and other Server systems
·Active Directory
·Online Backup Technologies for Servers and Endpoints

ABOUT THE ROLE
The role of Service Desk Engineer is to ensure that customer requests are dealt with quickly and effectively, whilst maintaining the high level of service that our customers depend upon. The role will expose candidates to a variety of technologies whilst requiring them to balance workload with project involvement.

Job role
? To answer requests for support in a prompt, professional and courteous manner, however they are received.
? To manage calls according to the agreed process, escalating as appropriate.
? Resolve customer's requests for support in a timely fashion, whilst preventing reoccurrence.
? To assist the team with the administration of the network and the services it provides, so that an agreed level of performance is maintained.
? To assist fellow engineers within the team by providing guidance and technical training where required.
? To maintain support levels to meet the customer's individual needs.

ABOUT THE COMPANY
Their mission is to make IT support as stress-free as possible and a growth enabler for business. They specialise in providing bespoke IT Support and managed services to the SMB sector in London and Greater London. They make it their business to understand companies so they equip them with the best IT infrastructure to help achieve goals.

ABOUT THE REWARDS
This opportunity offers a salary of up to 24k depending on your experience. Alongside this great salary, you will also have access to a host of company benefits including a gym membership, a pension scheme and 25 days holiday.

HOW TO APPLY
This role is a great opportunity not to be missed. Submit your CV now, or give Sonia Bhambra a call on to discuss whether this role is right for you.