IT Hardware Technician

Recruiter
Mploy Staffing Solutions
Location
Parkstone
Posted
11 Jan 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time
  • The jobholder will be required to deliver and install equipment to any location within the UK and to test such installations.
  • To build and customise PC's, Laptops, Routers, Wireless Access Points and a range of smart devices to established standards.
  • Ensure all incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT Service Management Tool.
  • To carry out qualitative checks on the Incident Management process and provide excellent and clear communication of Incidents.
  • Troubleshooting and resolving problems associated with software and hardware for both local and remote customer environments.
  • Configure / Install network and PC software for new members of staff, staff movements, network printer administration and other repetitive activities as well as administration required for staff departures.
  • Ensuring incidents and service requests are resolved or updated within the SLA's.
  • Responsible for keeping senior team members informed of unresolved issues or problems.
  • Managing workload demands to tight deadlines.
  • Managing AD Group memberships.
  • Managing Web and email filtering permissions.
  • Following up with users to ensure issues have been adequately resolved.
  • Following documented procedures and utilising centralised tools.
  • Updating knowledge and asset databases.
  • Daily system checks, backup and system checks.
  • Interfacing with 3rd party vendors when necessary.
  • Managing PC setup and deployment.
  • Troubleshooting Network Connectivity Issues.
  • Use of Remote support tools.
  • Troubleshooting Security Issues, Internet and Access Issues.
  • Troubleshooting enterprise logon issues e.g. hardware vs. network; password expiration.
  • Troubleshooting enterprise names resolution issues and enterprise network printer issues.
  • Logging and managing incidents and service requests raised by telephone, email and the customer self-service portal. Capturing all details in the Service Desk tool set