2nd Line Engineer

GCS Recruitment Specialists Ltd
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

2nd Line Engineer

Salary: £25,000 - £35,000

Location: Reading

Job Role & Responsibilities:

My Client are seeking a technically literate, highly motivated 2nd Line Engineer to join their senior IT team in their state of the art offices. You will need to provide excellent 2nd Line support within the IT Department, and ensure Service Levels are maintained, monitored, reported, whilst maintaining high standards of productivity, quality and reliability to maximise computer systems availability.

Main responsibilities

  • Challenge alerts to ensure they are technically and professionally dealt with
  • Supporting managers with customer escalations
  • Management of all Mailboxes as required
  • Support and manage the progress of chasing tickets
  • Monitor What's Up and NetIQ as required
  • Provide training/mentoring for new starters and other team members

Technical Skills

  • Microsoft Windows server
  • Exposure to perimeter Security products in the working environment is desirable
  • IP/Routing/VPN Connectivity
  • Cisco/Checkpoint
  • Microsoft Infrastructure
  • Basic Citrix/Xenapp devices

If this role is of interest please apply now or alternatively send your CV across to **********************

This job was originally posted as www.jobsite.co.uk/job/959917354