Service Desk Analyst

Recruiter
Ecs Resource Group Ltd
Location
Milton Keynes
Posted
11 Jan 2018
Closes
10 Feb 2018
Contract Type
Contract
Hours
Full Time
ECS Group are currently looking for a 1st/2nd Line Service Desk Analyst to join a global IT solutions company.

As the Service Desk Analyst you will be responsible for logging calls and passing to relevant departments, ensure open tickets are updated regularly and ensure the KPI's are up to date.

Skills Required
*Previous help desk experience
*Excellent knowledge of Windows, Microsoft, Active Directory, Exchange and Remote Assistance/Desktop.
*Experience in working to KPI's and SLA's
*ITIL experience

If you are interested please apply or contact Lauren on ************* or *******************
This job was originally posted as www.jobsite.co.uk/job/959912205