Desktop Support Engineer

Intec Select Limited
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

Desktop Support Engineer - 1st & 2nd Line - Exchange / AD

A market leading financial company requires an experienced Desktop Support Analyst to provide 1st & 2nd line support to their internal users.

Role & Responsibilities:

  • Be the first point of call for IT related issues from internal staff.
  • Diagnose a wide range of support queries, over the phone and face-to-face.
  • Be able to spot potential technical vulnerabilities and suggest resolution.
  • Administer the internal ticketing system and act upon requests for change and system access.
  • Proactively monitor systems and take preventative measures to reduce system downtime.
  • Highlight possible trends from re-occurring incidents.
  • Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers.


  • Strong experience with Microsoft technologies across the board (e.g. Active Directory, Exchange, SQL).
  • General knowledge of networking concepts and technologies (e.g. TCP/IP stack, VLANs, firewalls).
  • Good general knowledge of working with database systems (e.g. Security management, Backup/Restoring).
  • Experience of managing virtual platforms, ideally within a VMware or Hyper-V environment.
  • 2 years+ of 1st line technical helpdesk environment.
  • 2nd line technical support experience.


  • 3rd line technical support experience.
  • Experience of working within a change control environment.

Desktop Support Engineer - 1st & 2nd Line - Exchange / AD

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