Field Service Engineer

Recruiter
Ambrose Recruitment Ltd
Location
Bristol (City Centre)
Posted
11 Jan 2018
Closes
10 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
OVERALL JOB PURPOSE

To ensure all work is completed to the customer`s total satisfaction. To project manage all work to an end from a customer service perspective working with various departments within the business.

KEY RESPONSIBILITIES

- To install and commission production lines.
- To site manage all such production lines.
- To effectively carry out breakdown and planned preventative maintenance site visits.
- To complete site visit reports within the stated time frame.
- To report effectively to all departments within the company.
- To ensure the customer is always kept informed of the current situation.
- To resolve all outstanding issues through communication and dedication.
- To request extra resource when required.
- To work within the stated budget of the job.
- To produce and work with necessary action plans to complete the job.
- To take control of trials and demonstrations.
- To learn and work with new products.
- To attend exhibitions as and when required.
- To manage work time effectively.
- To do general service work when time allows
- To complete all work within a stated time frame whenever possible and work to tight deadlines.
- To communicate with the Service Helpdesk and appropriate team leaders effectively.
- To encourage and teach other members of the department when appropriate.
- To lead by example and show maximum professionalism at all times.
- To ensure all faults are logged on the internal PIN system.
- To be available at all times during contracted hours where phone signals allow.
- To be willing to work a reasonable amount of overtime including weekends to meet the business needs.
- To maintain your expenses reports within the stated time frame.
- To report to your team leader regularly.
- To communicate in an effective manner with other departments within the company.
- To attend meetings as and when required.
- To aid the Service Helpdesk team with customers` issues as required.
- To work in line with company procedures.
- To aim to achieve total customer satisfaction.
- To work with customer focussed applications.
- To deputise for the team leader in his/her absence.

STANDARDS OF PERFORMANCE

- Consistently produce a high standard of customer service and development of customer relationships.
- To actively develop professional working practices with other members of the teams.
- To maintain a good standard of appearance at all times.

PERSONAL QUALITIES

- Ability to work in a team or alone.
- Comfortable with working away from home (overnight stays are part of the role)
- Creativity and desire to complete the task in hand is essential.
- Good communication skills.
- Strong report writing skills.
- Strong IT skills (email,excel,word etc)
- Flexibility and willing to travel at short notice.
- Electro/mechanical fault finding skills essential.

EDUCATION REQUIREMENTS

- Time served apprenticeship background.
- Electrically biased/qualified (ONC, HNC,HND), NVQ - City & Guilds.
- Min 4 years experience with food packaging environment
- Valid driving licence
This job was originally posted as www.jobsite.co.uk/job/959920348