Field Service Engineer

Ambrose Recruitment Ltd
Bristol (City Centre)
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

To ensure all work is completed to the customer`s total satisfaction. To project manage all work to an end from a customer service perspective working with various departments within the business.


- To install and commission production lines.
- To site manage all such production lines.
- To effectively carry out breakdown and planned preventative maintenance site visits.
- To complete site visit reports within the stated time frame.
- To report effectively to all departments within the company.
- To ensure the customer is always kept informed of the current situation.
- To resolve all outstanding issues through communication and dedication.
- To request extra resource when required.
- To work within the stated budget of the job.
- To produce and work with necessary action plans to complete the job.
- To take control of trials and demonstrations.
- To learn and work with new products.
- To attend exhibitions as and when required.
- To manage work time effectively.
- To do general service work when time allows
- To complete all work within a stated time frame whenever possible and work to tight deadlines.
- To communicate with the Service Helpdesk and appropriate team leaders effectively.
- To encourage and teach other members of the department when appropriate.
- To lead by example and show maximum professionalism at all times.
- To ensure all faults are logged on the internal PIN system.
- To be available at all times during contracted hours where phone signals allow.
- To be willing to work a reasonable amount of overtime including weekends to meet the business needs.
- To maintain your expenses reports within the stated time frame.
- To report to your team leader regularly.
- To communicate in an effective manner with other departments within the company.
- To attend meetings as and when required.
- To aid the Service Helpdesk team with customers` issues as required.
- To work in line with company procedures.
- To aim to achieve total customer satisfaction.
- To work with customer focussed applications.
- To deputise for the team leader in his/her absence.


- Consistently produce a high standard of customer service and development of customer relationships.
- To actively develop professional working practices with other members of the teams.
- To maintain a good standard of appearance at all times.


- Ability to work in a team or alone.
- Comfortable with working away from home (overnight stays are part of the role)
- Creativity and desire to complete the task in hand is essential.
- Good communication skills.
- Strong report writing skills.
- Strong IT skills (email,excel,word etc)
- Flexibility and willing to travel at short notice.
- Electro/mechanical fault finding skills essential.


- Time served apprenticeship background.
- Electrically biased/qualified (ONC, HNC,HND), NVQ - City & Guilds.
- Min 4 years experience with food packaging environment
- Valid driving licence
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