IT Support Engineer

Erin Associates Limited
11 Jan 2018
10 Feb 2018
Contract Type
Full Time
IT Support Engineer - Scunthorpe
£20,000 - £24.000 + Bonus + Staff discount schemes
Windows Server, Exchange, Support, Active Directory, Cloud, Backup

This well-established organisation requires a driven and self-motivated IT Support Engineer to join their busy technical services team. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked in a client facing environment before.

The current vacancy is for an innovative IT solutions organisation who are looking for a Support Engineer to provide in-house technical support.

Key Responsibilities:

- Give the highest level of technical support and customer service possible.
- Follow operations guide and SLA levels for all processes and procedures
- To provide a clear and accurate assessment of a fault by establishing a root cause. Then rectify fault or procure an adequate solution though specification of parts or by referral to the appropriate team/third party provider.
- Respond to customers within agreed SLA period and escalate any calls that are not.
- Providing high levels of IT Support to customers and colleagues

Skills Required:

- Windows 2008/2012 Server
- Exchange 2010/2013 Server
- Cloud Solutions (Office 365/Azure)
- Hyper V/ VM ware
- Server Hardware
- Security Solutions / Backup Solutions

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.

They are interviewing immediately so click APPLY to be considered for the role!

Windows Server, Exchange, Support, Active Directory, Cloud, Backup, Hyper-V, VMware, Scunthorpe, Doncaster, Hessle, Lincoln

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Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
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