Datacentre Technician - Data Centre Engineer - Slough/Hemel Hempstead

NTT Europe Ltd
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

Datacentre Technician - Data Centre Engineer - Slough or Hemel Hempstead

£18,000 to £28,000 + 15% Shift allowance + 10% Company Bonus potential

NTT Europe is part of NTT Communications and has 600 employees, with headquarters in the UK and offices across Europe.

The role of Data Centre Technician is to provide assistance to the Data Centre Supervisor, in building and maintaining infrastructure to support our customers. They will be responsible for the resolution of hardware issues, deployment of new systems, reinstallation of operating systems as required, as well as ad-hoc support requests, including liaising with co-location customers. In addition to the above they will be responsible for helping the Inventory Controller manage stock within the Data Centre, including but not limited to, fault reporting, logging RMA cases with suppliers and general housekeeping.

Key Responsibilities:

  • Install and maintain Servers as our customers grow
  • Respond, action and resolve requests/faults logged both internally and externally
  • Racking of various hardware
  • Troubleshooting hardware
  • Carrying out scheduled and impromptu remote hands requests
  • Active monitoring of all devices
  • Data Centre reporting (power, fault lights, etc.)
  • Work with the Deployment Team in configuring customer solutions
  • Work with the Engineering Team in testing new Operating Systems and hardware
  • Work closely with 3rd party service providers
  • Travel between various Data Centres, both nationally and internationally (as and when required)
  • Be a point of contact for customers and assist with escorting and resolving issues related to their co-location environment
  • Providing on call cover as dictated by the rota

Skills and Qualifications:

  • Experience in troubleshooting and installing operating systems, networking and software
  • A general understanding of networking
  • Working in an customer focussed environment
  • Familiarity with all computer systems
  • Ability to learn quickly and address issues as they arise during working hours or when on call
  • Working in line with Best Practice in complex environments and within tight time constraints
  • Management of effective and timely problem resolution

If you feel that you would be suitable for this role, please respond with your most recent CV

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