IT Support Analyst / 1st/2nd Line Support - 6 months FTC

Recruiter
I3 Resourcing Limited
Location
London (Greater)
Posted
11 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time

IT Support Analyst / 1st/2nd Line Support - 6 months FTC, £30,000 - £35,000 annum, City of London, Lloyd's Insurance Market

Windows 7 / OS software / Office 365 / Desktop Application Software / Virtual environment / Microsoft/Linux Server / ITIL v3 / SQL/Database / Email / Citrix / VMware / Exchange / telephony

Key aspects of the role:

Providing IT support to the company at Service desk and 1st /2nd level support:

  • Log all support calls made to IT whether by phone, email or in person;
  • Providing a high level of customer service by owning some support calls from start to finish while responding to requests in a timely manner that meets the user's expectations even when the call is escalated;
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Work with support colleagues and the IT Systems Manager to provide user support of the steady state infrastructure;
  • Build, image and otherwise configure desktop computers, thin clients and laptops;
  • Create new user accounts and email; disable departing employee's accounts;
  • Support office tasks including but not limited to telephone troubleshooting/installation, desk moves, equipment loan.

Experience required:

  • Windows desktop OS software, particularly Win7, (Windows 7 desirable);
  • A knowledge of Office suite applications (0365 desirable);
  • Some knowledge of key desktop application software;
  • Knowledge of Virtual environments;
  • Some knowledge of Microsoft/Linux Server environments;
  • ITIL Foundation certificate V3
  • Some knowledge of SQL/Databases
  • Any knowledge of email concepts;
  • Working a shift pattern of a combination of 08:00-16:00, 09:00-17:00 and 09:30-17:30
  • Minimum of 2 years' experience of working in a Service Desk support function, ideally in an organization with 500+ users

Windows 7 / OS software / Office 365 / Desktop Application Software / Virtual environment / Microsoft/Linux Server / ITIL v3 / SQL/Database / Email / Citrix / VMware / Exchange / telephony


This job was originally posted as www.jobsite.co.uk/job/959921767