1st Line Support Engineer

Orbis Resourcing Limited
Covent Garden
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

A 1st Line Support Engineer with experience of troubleshooting hardware faults, installing Microsoft Office, Windows XP through to Windows 10, Active Directory and Group Policy is required for a Managed Services Provider on a permanent basis in their Central London office.

Role: 1st Line Support Engineer

Salary: Up to £25,000pa

Location: Central London

Role Description

You will predominately provide remote 1st line desktop, server and network support to a varied external customer base with some on-site support where necessary. You will need to be able to identify problems and provide root cause analysis so that solutions can be documented and shared amongst the team.

Essential Skills

  • Experience working as a 1st line support engineer, preferably in a Managed Service Provider environment
  • Able to troubleshoot hardware faults on Printers, Desktops and Laptops
  • Able to install, configure, troubleshoot and administer the following products & technologies
  • Microsoft Office Suite 2007/2010/2013
  • Windows XP through to Windows 8
  • Active Directory and Group Policy management
  • Mobile devices in the enterprise
  • Proactive desktop maintenance
  • Effectively audit and document customer infrastructure.
  • Document fixes for recurring faults
  • Strong communication skills, both verbal and written
  • Keeping abreast of technological developments in the technical services and products offered to ensure support offerings can be made
  • Self-motivated and proactive at all times

Desirable Skills

  • Windows Server 2008 R2/2012 R2
  • Microsoft Exchange (2010/2013)
  • Microsoft Office 365
  • ConnectWise and LabTech
  • Blackberry Enterprise Server version 4/5/10
  • Routers, Switches, VPN and Firewalls (WatchGuard/Cisco etc.)
  • Microsoft SQL Server (2005/2008/2012)
  • Citrix XenApp for Windows Server
  • Citrix Access Gateway/NetScaler Gateway
  • SSL Security and Concepts
  • Virtual Environments (XenServer, ESXi, Hyper-V)
  • Microsoft Dynamics CRM
  • Both On-Premise and Hosted
  • Mac & Linux/Unix Environments

Desired Qualifications

  • MCSA: Windows 7/10
  • MCSA: Windows Server 2008/2012

Send your CV ASAP ? Further Details on Application

Orbis Resourcing Ltd acts as an employment agency and an employment business.

This job was originally posted as www.jobsite.co.uk/job/959916690