Senior ICT Support Officer

Recruiter
Critical Project Resourcing Limited
Location
Staffordshire
Posted
11 Jan 2018
Closes
10 Feb 2018
Contract Type
Contract
Hours
Full Time
I am currently recruiting for a Senior ICT Support Officer to work with a Council in West Midlands on a contract basis

The post holder will be responsible for the development and management of appropriate staff, policies, procedures, SLA`s and OLA`s. The post holder will also be responsible for managing, monitoring and continually improving the performance of the unit. The post holder will make use of, and help to establish, corporate standards, best practice and established industrial standards in order to achieve the objectives of the unitKey Duties and Responsibilities:

- Ensure that service levels are achieved and highlight problem/process issues with a view to ensuring continuous improvements are realised.
- Communicate regularly with the Service Delivery team and customers on key changes affecting operational service delivery
- Provide Desktop and Application Support to ICT users to ensure that the use of ICT is optimised and exploited to Business benefit.
- Liaise with Application providers to improve application performance and resolve problems as required.
- Assist on the development of a program and culture of continuous improvement in order to improve quality and effectiveness.
- Assist in the establishment of appropriate channels of communication with other ICT teams in order to contribute where appropriate to assisting in achieving their goals.
- Ensure that procedures in the areas of Problem, Incident, Change, Configuration and Release management are followed and continually improved.
- Assist Support Team Leader in the delivery of the service within identified budgetary resources.
- Keep abreast of developing improvements regarding desktop hardware, operating systems and user applications, best practices and industry standards through networking, conferences etc.
- Assist in the preparation, maintenance and testing of Disaster Recovery procedures.
- Ensure that all inventories, asset registers, applications portfolios, customer databases, schematics, schedules and configurations are available and accurate.

Applicants MUST have experience in a similar role, with particular rollout experience and managing technical change.

Please do not hesitate to apply.

The post holder will be responsible for the development and management of appropriate staff, policies, procedures, SLA`s and OLA`s. The post holder will also be responsible for managing, monitoring and continually improving the performance of the unit. The post holder will make use of, and help to establish, corporate standards, best practice and established industrial standards in order to achieve the objectives of the unit
This job was originally posted as www.jobsite.co.uk/job/959916493