Global IT Infrastructure Manager

Norton Rose Fulbright Llp
London (Greater)
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

Global IT Infrastructure Manager

The Role

The Global IT Infrastructure Services Manager is responsible for the operation and strategic development of common global Data Centre Infrastructure Services. This is a global role operating in a multi-sourced organisation managing the IT infrastructure that underpins new global applications. The role reports to the Global Head of IT Networks and will work closely with the Head of Global Applications and regional IT Service Delivery Managers.

Whilst the role is UK based, as part of a global organisation there is a 24 hour a day operation and candidates will need to be flexible and able to work out of hours if required and act as an escalation point. As well as working across our UK-based locations, International travel may be required.

Key Responsibilities

  • Lead and manage a multi-sourced, multi-skilled team, that is geographically spread
  • Build and leverage strategic relationships with key 3rd party suppliers
  • Effective management of 3rd party outsource agreements ensuring performance, quality, reliability and cost effectiveness
  • Ensure services meet their SLA targets and the expectations of the Norton Rose Fulbright (NRF) business
  • Design and deploy appropriate governance processes to both manage performance and ensure compliance with all IT policies and frameworks
  • Develop and maintain a strong understanding of technologies and services deployed within the organisation and by reviewing industry trends and market developments ensure that NRF is able to exploit the benefits of new technologies
  • Lead and support the optimisation and consolidation of technologies, services and suppliers on a regional and global basis as appropriate
  • Provide a level of technical expertise and consultation at various management levels across the organisation

Skills and Experience Required:

  • Extensive experience of managing a global IT Data Centre
  • Proven experience of managing supplier performance in a global outsourced IT Data Centre
  • Strong planning, communications, and stakeholder management experience
  • Able to demonstrate the ability to build and leverage strong relationships with 3rd parties
  • Budgetary experience coupled with demonstrable commercial awareness
  • Experience of large scale infrastructure change, business change, integration or merger an advantage
  • In-depth technical knowledge of: HP Superdome; HP BladeSystem; HP 3Par; EMC; Linux; Windows Server; IIS; VMware; SRM; Veeam; Backup Exec;
  • Advanced knowledge of: Converged Systems; SAP infrastructure


  • Demonstrable ability to build trust and strong cross-functional relationships at all levels across a global organisation to achieve common goals
  • Ability to mobilise, manage, and motivate a globally distributed multi-sourced team within an organisation that is experiencing consistent growth and change
  • Strategic acumen and problem solving skills with the ability to turn findings into executable plans

At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.

If you would like to ask any specific questions beforehand, please contact Simon Bristow at ************************************* (enquiries only please - we do not accept applications by email)


Diversity and Inclusion

At Norton Rose Fulbright we value difference and promote a culture of respect for each individual. We encourage workforce diversity in all aspects and at all levels and in doing so create an environment where everyone can realise their full potential and career ambitions on the basis of merit and skill.

If you are unable to apply for a position online or require any reasonable adjustments during the recruitment process, please contact our Recruitment team on ******************************************

The Norton Rose Fulbright office in London has been awarded the Disability Two Ticks Symbol by Jobcentre Plus. The symbol identifies those employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people.

We want to support your application as best we can. For that reason, we operate a Guaranteed Interview Scheme (GIS). This means that applicants with a disability need only meet the minimum qualifying criteria for a role to qualify for an interview under the scheme.

To find out more about Diversity and Inclusion at Norton Rose Fulbright please click on the following link ****************************************-us/diversity-and-inclusion/

Norton Rose Fulbright

Norton Rose Fulbright is a global law firm. We provide the world?s preeminent corporations and financial institutions with a full business law service. We have more than 4000 lawyers and other legal staff based in Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare. Through our global risk advisory group, we leverage our industry experience with our knowledge of legal, regulatory, compliance and governance issues to provide our clients with practical solutions to the legal and regulatory risks facing their businesses.

Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

Norton Rose Fulbright Verein, a Swiss verein, helps coordinate the activities of Norton Rose Fulbright members but does not itself provide legal services to clients. Norton Rose Fulbright has offices in more than 50 cities worldwide, including London, Houston, New York, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg. For more information, see ***********************/legal-notices.

Law around the world


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