Applications Support Analyst
An Application Support Analyst job based in Birmingham City Centre paying £25,000 - £30,000 per year.
An Application Support Engineer is required for a successful, growing organisation based in Birmingham. This exciting new role offers the opportunity to join this reputable organisation's fast paced IT Team.
It is essential that the Application Support Engineer is able to deliver tailored, bespoke and complex solutions to clients within agreed SLA's. You will be responsible for logging and reviewing calls and incoming emails, fact-finding to ensure we have all accurate and relevant information to troubleshoot and prioritise issues as they come in within a challenging and fast paced environment while working to tight deadlines.
It is essential that you have a strong working knowledge with Active Directory 2003-2012, Microsoft Server 2003-2012 and Exchange 2013. You will have some experience with virtualisation technologies, ideally VMware and have a strong understanding of backup technologies Exec or Veeam. A good knowledge of SQL Server is desirable.
It is essential that you are able to take ownership of each incident to resolve as appropriate while providing an excellent level of customer service. It is key that you are able to work in a timely and effective manor, with exceptional accuracy and attention to detail and have a passion to develop new skills, continue to learn new technologies and have the ambition to progress within the company. If you have the above skill set and are ready for a new challenge in a fast paced environment then please apply online today.
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