CRM Manager

Alex James Digital
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

Working within the Digital and Marketing team, this role is responsible for the management and development of our client’s internal database.

Key responsibilities:

-To achieve business targets with a strong focus of profitability

-To manage the internal database and conduct email and SMS campaigns that are compliant and profitable.

-To increase the lifetime value of the customer base

-To ensure all promotions to existing customers are fully compliant

-To build relationships with relevant external partners to support the increase in value to existing customers

-To assist the Marketing Director to promote all brands and develop the client’s presence in the services market

-Daily and weekly reporting on the performance of our customer database

-Competitor analysis and statistical reviews of MI data

-Liaising with internal stakeholders ensuring consistency and full compliance

Essential skills and experience:

-Proven experience of retention management

-Experience of dealing with commercial teams

-Strong communication skills

-Effective project management skills

-Excellent time management skills

-Strong technical and IT skills

-Experience of working to strict deadlines in a client focussed environment

-Self-motivated, resourceful and an excellent team worker

-Confident and business focussed

-Strong sense of ownership

-High level of accuracy

Excellent package offered to the successful candidate.